PRODUCT CARE INSTRUCTIONS
To clean your BeetleBag, please use a damp cloth and mild detergent to spot clean. Afterwards, hang dry outdoors or in a well-ventilated area out of direct sunlight. We do not recommend machine drying your bag because this could lead to damage or shrinkage.
INTERNATIONAL SHIPPING POLICY
All international orders and sales items are final. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. If you have questions about your unique shipping requests, please contact us by email firstname.lastname@example.org.
DOMESTIC US SHIPPING POLICY
Orders ship out within one to two business days. Standard USPS shipping rates apply. For express shipping or special shipping requests, please contact us by email email@example.com.
ONLINE STORE Return Policy
If you are a US customer and are not completely satisfied with your BeetleBag online purchase, you can return the product(s) to us for a refund within 15 days of purchase (based on delivery confirmation). Please email us at firstname.lastname@example.org for instructions on how to return your product. We must receive notification from you prior to receiving your returned product. There will be no refund for shipping costs or transaction fees. They will be deducted from the total amount of your refund. All merchandise returned must be unused and received in its brand new, original condition. Please allow 2 weeks for the processing of your reimbursement from the date we receive your package.
BeetleBag offers a limited one-year warranty that guarantees all products to be free of manufacturer defects in material and workmanship starting on the date of purchase from an authorized retailer. BeetleBag will replace any products found to be defective within the range of common and everyday use. Our warranty does not apply to damage caused by accidents and/or wear and tear.